Returns/Money Back Guarantee

Our guarantee is simple. If the quality and workmanship of our cremation urns do meet or exceed your expectations we will completely refund your money less any shipping costs. Simply let us know of your intention to return within 30 days of your receipt of the urn and we will provide you with an approval email. Due to the valuable and delicate nature of our urns, we require that you return it to us in the original packaging. While damage rarely occurs when shipped in this specially designed original packaging, we highly recommend that you purchase shipping insurance. The urn is your responsibility until we receive it back in our warehouse in undamaged condition. Engraved items and custom orders of course cannot be refunded.